Return Policy

Effective Date: December 6, 2024

At ReachRapic, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your items, we offer a straightforward return process. Please read the following guidelines carefully to understand how to return or exchange items.

1. Return Eligibility

You may return most items within 30 days from the date of purchase. To be eligible for a return, items must meet the following criteria:

  • Unused and Unopened: Products must be in their original, unused, and unopened condition with all packaging intact.
  • Non-Damaged: Returned products must not show any signs of damage or use.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Certain items cannot be returned. These include:

  • Personalized or Custom Products: Any items that have been customized or personalized specifically for you.
  • Holiday or Seasonal Items: Products purchased after the holiday season may not be eligible for returns.
  • Sale Items: Items purchased during a clearance sale may be final sale and non-returnable. Please check the product details before purchasing.

3. Return Process

To initiate a return:

  1. Contact Us: Please reach out to our customer service team at info@reachrapic.net or call us at (281) 778-1950. Provide your order number and details of the product you wish to return.

  2. Return Authorization: We will provide you with return instructions and a return authorization number if necessary.

  3. Package Your Return: Carefully pack the product in its original packaging (if possible) and include a copy of your receipt or order confirmation.

  4. Ship the Item: Ship the item back to our store at:

    ReachRapic Returns
    3811 Dewalt Way,
    Missouri City, Texas 77459

    You will be responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect or damaged item).

4. Refunds and Exchanges

Once we receive and inspect your return, we will process it within 5-7 business days.

  • Refunds: If your return is approved, a refund will be issued to the original payment method. Please note that shipping charges are non-refundable.
  • Exchanges: If you’d like to exchange your item for another product, we can help you with that, subject to availability. Please contact our customer service team to discuss exchange options.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photographs of the damaged item and packaging when contacting us.

6. Lost or Stolen Items

Once your order is delivered and signed for, it becomes your responsibility. We cannot be held liable for lost or stolen packages after delivery. If you encounter any issues with lost or stolen items, please contact the delivery carrier directly.

7. International Returns

For international orders, customers are responsible for return shipping costs. Please note that customs duties, taxes, or additional fees are non-refundable.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us:

  • Email: info@reachrapic.net
  • Phone: (281) 778-1950
  • Address: 3811 Dewalt Way, Missouri City, Texas 77459