Sales Policy

Effective Date: December 6, 2024

At ReachRapic, we are committed to providing our customers with high-quality Christmas decorations and exceptional service. This Sales Policy outlines the terms and conditions for purchasing products from our website and store.

1. Product Availability

All products are subject to availability. While we strive to keep our website up to date with accurate stock levels, there may be times when an item is out of stock. In such cases, we will notify you as soon as possible and provide an option to backorder the product, select a similar item, or receive a full refund.

2. Pricing

  • Prices are listed on our website and are subject to change without notice.
  • Sales Tax: Applicable sales tax will be added to the order total based on the delivery address.
  • Promotions and Discounts: We may offer promotional discounts from time to time. These discounts are only valid for the period specified and cannot be applied to past orders or combined with other offers unless stated otherwise.

3. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email with your order details. Please review the information carefully. If there are any errors, contact us immediately at info@reachrapic.net.
  • Payment Processing: We accept all major credit cards, debit cards, and other secure payment methods. All payments are processed securely through our payment gateway.
  • Order Cancellation: If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to cancel or change it.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options depending on your location. Shipping costs will be calculated during checkout based on the delivery address and chosen shipping method.
  • Delivery Time: Delivery times depend on your location and the shipping method selected. We aim to process and ship orders within 2-3 business days. You will receive tracking information once your order has shipped.
  • International Orders: For international orders, customers are responsible for any customs duties, taxes, and fees associated with the shipment. Delivery times may vary based on customs processing and other factors.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@reachrapic.net or call (281) 778-1950. We will assist you in resolving the issue by providing a replacement or refund.

6. Returns and Exchanges

  • Return Policy: Please refer to our Return Policy for information on how to return or exchange items. Returns are accepted within 30 days of purchase, provided the items are in their original condition and packaging.
  • Exchanges: We offer exchanges for items that are returned in new, unused condition. If you wish to exchange an item, please contact us to check availability.
  • Refunds: Refunds will be issued to the original payment method once your return is processed. Please note that shipping charges are non-refundable.

7. Order Limitations

We reserve the right to limit the quantity of items that can be purchased per order. We may also refuse or cancel orders at our discretion, especially if there are concerns about payment or potential fraud.

8. Customer Responsibility

Customers are responsible for providing accurate shipping and billing information when placing an order. We are not liable for delays or issues arising from incorrect or incomplete information provided by the customer.

9. Privacy and Security

Your personal information is protected according to our Privacy Policy. We use industry-standard encryption methods to process payments and secure sensitive data.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated date. Please review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns about our Sales Policy or need assistance with an order, please contact us:

  • Email: info@reachrapic.net
  • Phone: (281) 778-1950
  • Address: 3811 Dewalt Way, Missouri City, Texas 77459